Incident Management Analyst (Executive - Incident Management)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, Georgia, is a leading provider of solutions that enable banks and retailers to deliver best‑in‑class self‑service banking experiences. With 20,000 employees worldwide, we expand financial access and reduce operational complexity through cutting‑edge technology and services.

Title: Executive - Incident Management

Position Summary

The Incident Management Analyst (IMA) is responsible for monitoring the ATM fleet and driving actions to resolve issues that impact ATM availability. In this role you will be the first level of contact for customers and field support personnel for ATM related issues. Location: Cebu.

Key Responsibilities

• Create action items/tickets to resolve issues and prevent possible recurrence.
• Follow through on open incidents until closure.
• Manage outage situations impacting the ATM fleet to ensure appropriate resolver groups are working on t...