Incident Analyst
Dexian • toronto, on • Posted June 01, 2026
About the Role
Type: 1-year contract, contract-to-potential full-time
Location : Toronto, ON (Hybrid 2 days/ week)
Key Functions:
Lead remediation of incidents impacting Capital Markets
Act as a stakeholder in Major Incidents
Deliver timely, high-quality incident communications to broad audiences
Manage incidents and problems using ServiceNow and ITIL principles
Lead post-mortems and problem review sessions
Use analytics to identify trends and improve resiliency
Build metrics, dashboards, and reporting (ServiceNow, Power BI)
Participate in CABs to assess upcoming changes and risks
Maintain documentation in SharePoint and Confluence
Support the full service lifecycle from design through operations
Occasional on-call support required
Knowledge & Experience:
Undergraduate degree in Computer Science or related field (or equivalent experience)
2–4 years of experie...
Location : Toronto, ON (Hybrid 2 days/ week)
Key Functions:
Lead remediation of incidents impacting Capital Markets
Act as a stakeholder in Major Incidents
Deliver timely, high-quality incident communications to broad audiences
Manage incidents and problems using ServiceNow and ITIL principles
Lead post-mortems and problem review sessions
Use analytics to identify trends and improve resiliency
Build metrics, dashboards, and reporting (ServiceNow, Power BI)
Participate in CABs to assess upcoming changes and risks
Maintain documentation in SharePoint and Confluence
Support the full service lifecycle from design through operations
Occasional on-call support required
Knowledge & Experience:
Undergraduate degree in Computer Science or related field (or equivalent experience)
2–4 years of experie...