Inbound Customer Service (Basic up to RM4000 + Allowance - open for freshgrads)

Overview

Inbound Customer Service (Basic up to RM4000 + Allowance - openforfreshgrads)

Job Openings Inbound Customer Service (Basic up to RM4000 + Allowance - openforfreshgrads)

Responsibilities

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maintain confidentiality of the customers and data at all times