Implementation Support Rep

Responsibilities:

•    Should have end to end Install Process Knowledge 
•    Should be able to complete all installations with a quality score of atleast 95% 
•    Work with minimal supervision to customize software settings to meet customer requirements
•    Validate data conversion from DMS
•    Resolve issues and handle escalations during implementations with minimal help
•    Implementation and documentation of current and proposed Virtual solutions.
•    Apply knowledge of CDK Implementation process, policies, and escalation methodology
•    Work with minimal supervision to customise software settings to meet customer requirements
•    Validate data conversion from prior DMS
•    Resolve issues and handle escalations during implementations with minimal help
•    Successfully consults and gets trained on CDK Global solutions
•    Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, ac...