Ignite BPO Operations Manager - Broadbeach, QLD

FCM Travel • Australia, Queensland • Posted June 21, 2026

About the Role

Ignite BPO Operations Manager

We’re looking for an experienced BPO Operations Manager to oversee end-to-end outsourced operations across multiple divisions and offshore partners.

This role is the key link between internal teams and BPO providers, ensuring strong alignment, effective communication, and high-quality service delivery. Success will come from building trusted relationships, maintaining governance standards, and driving continuous improvement, including the use of AI and automation.

Key Responsibilities:

  • Manage multiple BPO functions across offshore sites
  • Act as the central point between internal stakeholders and BPO partners
  • Oversee KPI, SLA, QA, and performance frameworks
  • Lead performance reviews and drive continuous improvement initiatives
  • Ensure processes, SOPs, and workflows remain aligned and up to date
  • Support and embed change across BPO teams
  • Identify and...