ICT Incident & Problem Manager

Are you a calm, decisive leader who thrives in high‑pressure situations and loves solving complex problems?

We’re looking for an ICT Incident & Problem Manager to take ownership of how we manage, respond to, and learn from incidents across our technology environment.

This is a critical role at the heart of ICT operations, ensuring service stability, rapid incident response, and continuous improvement across a complex, 24/7 business.

Responsibilities

• Lead and coordinate Major Incident response, ensuring rapid service restoration and clear business communication


• Act as the escalation point for critical incidents and guide teams through high‑impact scenarios


• Drive Problem Management, including root cause analysis and long‑term resolution of recurring issues


• Facilitate post‑incident reviews and ensure actions are embedded to prevent repeat incidents


• Monitor tre...