ICT Apprentice

Fixed Term - up to 25 months

Are you looking to kickstart a career in ICT? Why not come and work with us and gain a recognised qualification while building valuable, real‑world experience!

Sunderland City Council has a strong commitment to apprenticeships and development. As an ICT apprentice, you will receive full support throughout your programme while gaining hands‑on experience within a busy and creative team.

You will develop the skills needed for a successful career in ICT by working alongside experienced colleagues, at the same time as working towards a Level 3 Information Communications Technician qualification which will be delivered by Sunderland College (online programme).

What you will be doing:

• Resolving calls in accordance with set procedures and guidance.
• Investigating and assessing service user issues and requests to enable efficient processing and resolution of calls.
• Escalating calls to other te...