IAM (Sailpoint) Engineer (REMOTE)
Conexess Group • livonia, mi • Posted June 14, 2026
About the Role
We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
- Tier 1 / Frontline Technical Support
- Troubleshooting cable, internet, and voice services
- Diagnosing connectivity and service issues using structured problem‐solving tools
- Root cause analysis for repeat or chronic service issues
- Coordinating repairs and escalation when necessary
- Networking & Connectivity
- TCP/IP configuration, verification, and troubleshooting
- Modem resets, re‐provisioning, and service activation
- IP address provisioning and management (add/delete multiple IPs)
- Basic network diagnostics and service validation
- Installation, ...