I2C DS Collection & Dispute Mgmt Team Lead

Job Title: I2C DS Collection & Dispute Management Team Lead (DePuy Synthes)

Location: Zug, Switzerland

Job Category: People Leader

Job Description

This role is part of the Global Services Finance team in the Invoice to Cash process area, responsible for collections and dispute management leadership for specific business MRCs and markets.

Key Responsibilities

• Own strategic management of customer collections and open receivables for complex high-value accounts.
• Influence and drive desired customer payment behavior to optimize cash flow, improve days sales outstanding (DSO) and mitigate credit risk.
• Lead performance management of collection KPIs against service level agreements (SLAs), identifying gaps and driving corrective actions.
• Perform advanced accounts receivable forecasting, trend analysis and root-cause analysis to anticipate risks and enable proactive portfolio management.
• Pro...