Hybrid Investor Complaints Specialist CIRO
CIRO / OCRI • calgary, ab • Posted July 09, 2026
About the Role
Join CIRO as a Senior Complaints & Inquiries Specialist in a hybrid role across Calgary, Montreal, Toronto, or Vancouver. Use your empathetic communication and analytical skills to address investor concerns effectively.
As a crucial team member at the Canadian Investment Regulatory Organization, you will manage various investor inquiries and complaints while adhering to established guidelines. Your role involves prompt resolution, data collection, and trend identification to inform management. This position calls for strong analytical capabilities and an understanding of market regulations.
Key Responsibilities:
• Act as the primary contact for investor complaints
• Provide detailed insight into CIRO's complaint processes
• Thoroughly analyze investor feedback and concerns
• Assess complaints accurately and define appropriate actions
• Record all communications within the internal system
Requirements:
• Exceptional empathy and communication skills required
As a crucial team member at the Canadian Investment Regulatory Organization, you will manage various investor inquiries and complaints while adhering to established guidelines. Your role involves prompt resolution, data collection, and trend identification to inform management. This position calls for strong analytical capabilities and an understanding of market regulations.
Key Responsibilities:
• Act as the primary contact for investor complaints
• Provide detailed insight into CIRO's complaint processes
• Thoroughly analyze investor feedback and concerns
• Assess complaints accurately and define appropriate actions
• Record all communications within the internal system
Requirements:
• Exceptional empathy and communication skills required