Hybrid Customer Experience Lead - Heat Networks (12-14m)

Gi Group is seeking a Customer Experience Manager for a 12–14 month FTC, focusing on customer experience in the renewable energy sector. The successful candidate will oversee service delivery, manage customer complaints, and ensure compliance with regulations while working in a hybrid setup between London and Bristol.

Candidates should have at least 5 years of experience in consumer utilities and a demonstrated ability to manage service delivery effectively while enhancing customer satisfaction through structured programmes.