HVAC Service Manager

Role Responsibilities:

• Coordinates, prioritizes and resolves issues encountered by an experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Execution of service agreements and service repair

Minimum Requirements:

Requirements

• Solid experience of people management duties eg such as work scheduling, prioritizing, coaching and process execution
• Specialized knowledge of M&E technical or operational practices
• University Degree in M&E Engineering is preferred
• Minimum of 3 years prior relevant experien...