Human Resources Manager (Chihuahua)

Important Financial Company is looking for a Call Center Human Capital Manager to help us manage the talent and development of our Contact Center agents and leaders.

An HR Manager in a contact center oversees talent acquisition, employee relations, performance management, and training within a fast-paced customer service environment.

• Talent Acquisition & Retention: Manage high-volume recruitment, onboarding, and reduction of turnover, absenteeism and tardiness to maintain staffing levels.
• Performance Management: Implement performance appraisals, reward systems, and disciplinary actions aligned with business KPI's.
• Employee Relations & Culture: Cultivate a positive working environment, resolve conflicts, and enhance employee engagement to reduce turnover.
• Compliance & Policy: Ensure adherence to local labor laws, safety regulations, and company policies.
• Strategic Support: Partner with call center inte...