HR Shared Service Associate II

Overview

The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre‑employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high‑quality service to internal stakeholders and external partners. The ideal candidate is detail‑oriented, process‑driven, and thrives in a collaborative, fast‑paced environment.

Responsibilities

• Employee Support & Inquiry Resolution
  • Serve as the first point of contact for employee HR‑related inquiries via phone, email, or ticketing systems.
  • Provide accurate and timely information on HR policies, procedures, benefits, and payroll.
  • Escalate complex issues to appropriate HR specialists or departments when necessary.
...