Hr Customer Care (Xico)

Key ResponsibilitiesProvide first contact information on HR policies, procedures, and programs.Assist employees with HR‐related issues, including benefits, payroll, and leave of absence.Document and track inquiries and resolutions in the HR system.Escalate complex issues to senior HR staff or other departments as needed.Maintain confidentiality and handle sensitive information with discretion.Participate in training sessions to stay updated on HR policies and systems.Contribute to the continuous improvement of HR processes and services.QualificationsHigh school diploma or equivalent; associate's or bachelor's degree in Human Resources, Business Administration, or a related field is a plus.Must demonstrate strong written and verbal communication skills in English.Excellent communication skills, both verbal and written.Strong customer service orientation with a friendly and helpful demeanor.Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.Basic unde...