Housing Complaints Officer
hays-gcj-v4-pd-online • Accrington, England • Posted July 10, 2026
About the Role
Your newpanyA leading North West housing provider delivering safe, secure, customer‑focused services to thousands of residents. You’ll be joining a well‑established Customer Resolutions teammitted to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new roleYou’ll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2plaints for a busy housing provider. Working closely with internal teams, you’ll investigate cases, gather evidence, draft responses, and ensure allplaints are managed in line with policy, regulatory expectations, and service standards.This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.Hours: 9am–5pm, Monday to Friday
Contract: 4‑week assignment (minimum)
Start: 6 May 2026
Hours per week: 35 (7 hours per day)
What you’ll need to succeed Housing sector experience is e...
Your new roleYou’ll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2plaints for a busy housing provider. Working closely with internal teams, you’ll investigate cases, gather evidence, draft responses, and ensure allplaints are managed in line with policy, regulatory expectations, and service standards.This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.Hours: 9am–5pm, Monday to Friday
Contract: 4‑week assignment (minimum)
Start: 6 May 2026
Hours per week: 35 (7 hours per day)
What you’ll need to succeed