Hotel Reception Team Leader

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Position Overview

The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.

They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

Main responsibilities

• Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the ...