Hotel Front Desk Attendant

Sonesta Essentials Hotel Overland Park • Overland Park, Kansas • Posted July 08, 2026

About the Role

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$15 - $18 hourly


Responsibilities:
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct

  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

  • Mitigate customer complaints as needed

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates,...