Hospital Concierge (Patient Care Navigator

International SOS • Pasig, Metro Manila • Posted June 09, 2026

About the Role

Job Title

Hospital Concierge (Patient Care Navigator)

Purpose of the job:


The Health Ambassador ensures smooth, high-quality medical support for patients by coordinating care, assisting with hospital processes, and acting as a liaison between patients, medical facilities, and International SOS.

Job Responsibilities

Key Responsibilities:

  • Support patient care (appointments, admissions, discharge, and follow-ups)

  • Assist with hospital navigation, registrations, and medical translation

  • Coordinate cases and updates with Assistance Centers

  • Advocate for patient safety, comfort, and well-being

  • Ensure confidentiality and compliance with SOPs

  • Handle reports, documentation, and daily briefings

  • Be available on-call (24/7)

    • Requirements:

  • Bachelor’s degree; 3+ years in customer ser...