Hiring Now: Customer Collections Specialist – Inbound/Outbound Voice Process

🌟 Hiring Now: Collections Representative (Inbound / Outbound Contact Center)

📍 Location: Pune

🕒 Job Type: Full-Time | Rotational Shifts (24x7)

🚀 About the Role

Are you a skilled communicator with a passion for customer interaction and problem-solving? Join our dynamic Contact Center team as a Collections Representative, where you’ll play a vital role in helping customers manage their financial commitments while delivering exceptional service.

This is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence.

💼 Key Responsibilities

• 📞 Handle high volumes of inbound and outbound calls efficiently and professionally
• 💡 Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions
• 📊 Manage and analyze delinquency le...