Hiring For Client Services Specialist - Agent Services Call Center In Franklin TN

Job ID: (phone number removed)



Job Title: Client Services Specialist II



Position Type: Full-Time Contract Role

 

Location: Franklin, TN 37064



Work Type: Hybrid Role

 

Est. Pay Range: $15.00/Hour to $16.79.00/Hour on W2 (USD)



Schedule: Mon-Fri 8:00-5:00 PM CT (must be onsite 3 days a week - flexible on which days)

 Skills:

1. Prescription Drug Reimbursement & Insurance Knowledge

This includes:

• Ability to explain benefit structures to agents or customers

This is the core of the role — without it, they will struggle immediately.

 

2. Strong Communication & Customer Service Skills

They must be able to:

• Handle inbound/outbound calls professionally

• Document clearly and accurately

• Communica...