HIH - Application Development Lead Analyst

HIH Cigna Health Solutions India Private Limited – HIH • Hyderabad, Telangana • Posted June 06, 2026

About the Role

Application Development Lead Analyst -Technology L1/L2 Production Support

Position Overview

As a Technology L1/L2 Production Support Lead Analyst, you will lead L1/L2 production support for enterprise healthcare applications. You will manage incident triage, escalation processes, and shift operations while driving automation and continuous improvement to enhance operational maturity acrossEvernorth’stechnology platforms.

Responsibilities

  • Lead L1/L2 production support operations for enterprise healthcare applications.

  • Manage incident triage and escalation processes to ensure timely resolution.

  • Perform initial troubleshooting and diagnostics for application and infrastructure issues.

  • Coordinate with L3 support teams and development for complex issue resolution.

  • Maintain and update monitoring dashboards, alerts, and health checks.

  • Manage on-call schedules, shift handover p...