Helpdesk Workforce Analyst: Real-Time Scheduling & Forecasting

Create Synergies Inc. is seeking a Workforce Analyst in Manila to support customer support operations through real-time monitoring, forecasting, and performance analysis. This role involves staffing management across multiple channels, ensuring efficient operations in a BPO environment. The ideal candidate holds a Bachelor’s degree and possesses 0–2 years of relevant experience. Proficiency in CRM tools and reporting software like Excel is crucial for this position.
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