Helpdesk Technician

The Helpdesk Technician will provide technical support to clients via phone, email, web, chat, and other support channels as required. This role is responsible for troubleshooting technical issues, delivering exceptional customer service, documenting resolutions, ensuring timely ticket management, and collaborating with internal teams.

• Provide exceptional customer service to ensure a positive client experience.
  
• Take ownership of customer-reported issues and manage them through to resolution.
  
• Research, diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
  
• Complete technical workshop tasks and other assig...