Help Line Supervisor

ProPivotal • Framingham, Massachusetts • Posted May 28, 2026

About the Role

Help Line Supervisor 

We're looking for a calm, empathetic, and reliable Help Line Supervisor to oversee weekend operations for our mental health support line. In this role, you'll manage a team of frontline agents, support high-stakes emotional calls, and ensure we deliver compassionate, timely help to individuals in crisis.

If you have leadership experience in a call center environment and the emotional strength to guide others during challenging moments, this role offers the chance to truly make a difference.

Pay Rate:

  • $22.00 per hour

    • Available Schedules:

  • Saturday & Sunday | 2:00 PM – 10:00 PM
  • Saturday & Sunday | 3:00 PM – 11:00 PM

    • What You’ll Do:

  • Support callers in distress by offering real-time guidance and intervention support
  • Supervise and mentor Call Takers during your shift, ensuring quality service and emotional care
  • Escalate high-risk situations in line with safety pro...