Help Desk Technician

Entry-Level Help Desk TechnicianAre you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.Responsibilities for Help Desk TechnicianRespond to user inquiries by phone, email, chat, or in personTroubleshoot common hardware and software problemsMaintain hardware inventory and ensure documentation is up-to-dateReset passwords and maintain user accounts (as applicable)Research solutions to complex issues and escalate unresolved issues to senior techniciansDocument procedures and solutions using internal systemsProvide clear and concise instructions to guide users through problem-solving stepsMaintain a positive and professional demeanor at all timesQualifications for Help Desk TechnicianFluent in both English ...