Help Desk Technician
TEKsystems • Harrisburg, PA • Posted June 27, 2026
About the Role
Help Desk Technician
We’re looking for a Help Desk Technician to serve as the first point of contact for IT support while handling a steady ticket queue in a fast-paced environment. This role supports a mix of hardware, software, and basic network issues, with a strong focus on troubleshooting and customer experience.
What You’ll Do
+ Manage and prioritize tickets to ensure timely resolution
+ Troubleshoot issues across PCs, Macs, printers, and Office 365
+ Provide ServiceNow support, including ticket documentation and updates
+ Handle Active Directory tasks (password resets, account support)
+ Support basic networking issues (connectivity, routers/switches)
+ Escalate recurring or complex issues and help identify trends
What You Bring
+ Hands-on help desk / service desk experience (not entry level)
+ Strong troubleshooting skills across Windows and Mac environments
+ Experience with Service...
We’re looking for a Help Desk Technician to serve as the first point of contact for IT support while handling a steady ticket queue in a fast-paced environment. This role supports a mix of hardware, software, and basic network issues, with a strong focus on troubleshooting and customer experience.
What You’ll Do
+ Manage and prioritize tickets to ensure timely resolution
+ Troubleshoot issues across PCs, Macs, printers, and Office 365
+ Provide ServiceNow support, including ticket documentation and updates
+ Handle Active Directory tasks (password resets, account support)
+ Support basic networking issues (connectivity, routers/switches)
+ Escalate recurring or complex issues and help identify trends
What You Bring
+ Hands-on help desk / service desk experience (not entry level)
+ Strong troubleshooting skills across Windows and Mac environments
+ Experience with Service...