Help Desk System Specialist - Tysons, VA

M.C. Dean • Tysons, Virginia • Posted June 07, 2026

About the Role

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  Position Summary  
 As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to :  
 Performing daily systems analysis and proactive preventative maintenance to ensure system health.
 Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
 Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
 Documenting test procedures and results. 
 Helping define and create system level access ma...
        