Help Desk Manager
Spectrum Health and Human Services • Orchard Park, NY • Posted July 13, 2026
About the Role
Full Time
Orchard Park, NY, US
Salary Range: $26.00 To $33.00 Hourly
Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.
Full-time: 227 Thorn Avenue, Orchard Park, NY
SUMMARY OF POSITION FUNCTION:
The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achie...
Orchard Park, NY, US
Salary Range: $26.00 To $33.00 Hourly
Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.
Full-time: 227 Thorn Avenue, Orchard Park, NY
SUMMARY OF POSITION FUNCTION:
The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achie...