Healthcare Account CSR

Responsibilities

• Promptly and professionally respond to customer inquiries through phone, email, or chat.
• Deliver accurate information regarding products, services, and company policies.
• Efficiently manage and resolve customer complaints and issues.
• Keep detailed records of customer interactions and update relevant documentation.
• Work collaboratively with various departments to address and resolve complex concerns.
• Consistently maintain a positive and helpful demeanor.
• Achieve or surpass established performance goals and quality standards.

Requirements

• Must have at least 6 months of work experience in a BPO company; preferably with healthcare experience •Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays