Head Usher
ASM Global • Toledo, OH • Posted July 04, 2026
About the Role
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Enthusiastically greet guests and provide event information.
· Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
· Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
· Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
· Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
· Proactively approach guests that may have questions, difficulty, or a complaint.
· Creatively resolve complaints and/or problems.
· Identify and respond to emergencies.
· Remai...
· Enthusiastically greet guests and provide event information.
· Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
· Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
· Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
· Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
· Proactively approach guests that may have questions, difficulty, or a complaint.
· Creatively resolve complaints and/or problems.
· Identify and respond to emergencies.
· Remai...