Head Spa Therapist

How does your working day look like

• Supervise mentor and train a team of therapists to deliver exceptional spa services.
• Schedule manage and delegate work assignments for the therapy team.
• Conduct regular performance evaluations and provide constructive feedback to staff and conduct training programmes.
• Ensure that all therapists are up to date with industry trends and hotel protocols.
• Deliver personalized treatments (e.g. massages facials body scrubs etc.) in accordance with the guests preferences and needs.
• Handle guest concerns and complaints promptly ensuring a positive and memorable spa experience.
• Ensure the spas ambiance cleanliness and atmosphere reflect the luxury standards of a five-star hotel.
• Maintain in-depth knowledge of spa services products and techniques.
• Perform a variety of high-end treatments ensuring guests comfort and satisfaction.
• Oversee the quality of...