Head of Venue Operations
Ambassador Theatre Group • Swansea, Wales • Posted July 14, 2026
About the Role
Head of Venue Operations
Deputy to the Venue Director, and a member of the venue senior leadership team, this role will oversee the day to day running of the Arena on an operational basis. Working to strict staffing budgets and retail KPIs, you will create a first-class customer experience for visitors to staged performances as well as conferences and events. Responsible for the Customer Experience and Food & Beverage teams, you will be responsible for a key income stream and will work collaboratively in order to maximise opportunity while delighting audiences and maintaining all relevant health and safety requirements.
Please note, your role may involve working with children or vulnerable people.
Key responsibilities
Customer Experience, Food & Beverage, and Front of House