Head of Service Management, UK

FNZ Group • Edinburgh, Scotland • Posted July 10, 2026

About the Role

Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.

Key stakeholders:

  • Client CIO / CTO / Technology teams

  • FNZ Production Support & Platform Operations

  • Infrastructure & Engineering teams

  • Vendor and third-party service providers

  • Risk, Compliance, and Audit stakeholders

    • Role Responsibilities

    1. Client Service & Relationship Management

  • Act as the primary technology service interface between FNZ and client stakeholders.

  • Present and explain platform performance, avai...