Head of Product Support
Key Recruitment Limited • Portsmouth, Hampshire • Posted July 11, 2026
About the Role
Head of Product Support (Director)
UK-based (Multi-site / Field Based)
Permanent | Full Time
Up to £66,000 depending on experience
Role Overview
We are seeking an experienced Head of Product Support to lead UK Parts and Service operations, driving operational excellence, customer satisfaction, profitability, and continuous improvement.
The successful candidate will provide strategic leadership across service, parts, and technical support functions, ensuring high standards of safety, quality, efficiency, and customer delivery.
This role is ideal for an experienced aftersales leader from a heavy machinery, construction equipment, automotive, engineering, or industrial background.
Key Responsibilities
* Lead and develop UK Parts and Service operations across multiple locations.
* Drive operational performance, customer satisfaction, and profitability.
* Develop and implement long-term operational strategies and improve...
UK-based (Multi-site / Field Based)
Permanent | Full Time
Up to £66,000 depending on experience
Role Overview
We are seeking an experienced Head of Product Support to lead UK Parts and Service operations, driving operational excellence, customer satisfaction, profitability, and continuous improvement.
The successful candidate will provide strategic leadership across service, parts, and technical support functions, ensuring high standards of safety, quality, efficiency, and customer delivery.
This role is ideal for an experienced aftersales leader from a heavy machinery, construction equipment, automotive, engineering, or industrial background.
Key Responsibilities
* Lead and develop UK Parts and Service operations across multiple locations.
* Drive operational performance, customer satisfaction, and profitability.
* Develop and implement long-term operational strategies and improve...