Head of Operations - Passive Fire
Mitie Fire and Security • Birmingham, West Midlands (County) • Posted June 11, 2026
About the Role
Job Purpose
To provide strategic and operational leadership across Mitie Fire & Security's Passive Fire division, driving the efficient and profitable delivery of passive fire projects – from minor remedial works through to major installations. The Passive Fire Operations Director will lead and develop a team of Contract Managers, ensuring best-in-class service delivery, regulatory compliance, customer satisfaction, and commercial performance across all contracts and accounts. This role is critical to embedding a high-performance culture within the passive fire function, championing operational excellence, and supporting the wider strategic objectives of Mitie Fire & Security.
Key Responsibilities & Accountabilities
Operational Leadership
Provide inspirational, day-to-day leadership of Contract Managers across the Passive Fire division, ensuring all teams deliver against agreed scope, programme, and quality standards.
Oversee the efficient...
To provide strategic and operational leadership across Mitie Fire & Security's Passive Fire division, driving the efficient and profitable delivery of passive fire projects – from minor remedial works through to major installations. The Passive Fire Operations Director will lead and develop a team of Contract Managers, ensuring best-in-class service delivery, regulatory compliance, customer satisfaction, and commercial performance across all contracts and accounts. This role is critical to embedding a high-performance culture within the passive fire function, championing operational excellence, and supporting the wider strategic objectives of Mitie Fire & Security.
Key Responsibilities & Accountabilities
Operational Leadership
Provide inspirational, day-to-day leadership of Contract Managers across the Passive Fire division, ensuring all teams deliver against agreed scope, programme, and quality standards.
Oversee the efficient...