Head of Operations - Life and Health - HSBC Life

We are currently seeking a high calibre professional to join our team.

• Ensure that on-shore and off-shored processing comply with established KPIs, SLAs, global and local procedures, guidelines, risk controls, and regulatory requirements.
• Manage the consolidation of Life and Health Operations to achieve operational synergy and effectiveness.
• Remediate controls and process gaps in line with first line identified issues, audits, and regulatory requirements.
• Support ongoing business growth, transformation, and IT initiatives.
• Deliver products and services to customers consistently with the business strategy across all Life products.
• Design and execute a strategy to drive operational excellence and the delivery of customer‑centric services.
• Manage relationships and report on the performance of internal and external service providers under agreed SLAs and ...