Head of Operations

The Head of Operational Delivery is responsible for the end‑to‑end operational planning and execution of immersive experiences, ensuring safe, efficient, and commercially successful delivery across all sites. This role leads the operational design process, oversees installation and de‑rig of sets and technical infrastructure, owns health, safety, and security planning, and drives commercial performance through disciplined cost control and operational optimisation.

The role acts as the operational bridge between creative, technical, commercial, and onsite delivery teams, translating concept into safe, scalable, and repeatable live experiences.

KEY RESPONSABILITIES

• Lead operational design to ensure creative concepts are deliverable within safety, spatial, technical, budgetary, and time constraints.
• Develop comprehensive delivery plans covering build schedules, resourcing, planning, access, audience flow, and contingencies.