Head of Operations and Servicing

General Role Purpose

The Head of CIB Operations & Servicing role is a senior leadership role setting the agenda , establishing a framework and directing the activities of the Operations function in the country where they operate.

The key objective of the role is to identify and realize agreed savings for the Group by automating/standardizing and offshoring delivery processes for the business in the country of location. Head of CIB Operations & Servicing will ensure that onshore service delivery operations are well integrated with the offshore resourcing capabilities, that operational processes are standardized to eliminate duplication and build global consistency in process design. The job holder’s focus is to provide a cost-efficient service delivery proposition, drive up customer advocacy and realize lower operating costs by creating a seamless service delivery proposition across our onshore and offshore service delivery processe...