Head of Member Experience
Tria • Lime Street, City and County of the City of London • Posted June 21, 2026
About the Role
Head of Member Experience
12-16 month FTC (maternity cover)
Up to £92,000 + 15% discretionary bonus
An established, purpose-driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development. This is a strategic role with broad scope, combining leadership of a multi-channel service function with responsibility for shaping how members engage with the organisation over time.
The organisation offers a supportive and collaborative working environment, along with flexibility and a genuine commitment to continuous improvement. This is an opportunity to take on a visible leadership role and have a clear, lasting impact on how members experience the organisation day to day.
You will be accountable for the overall quality of the member journey, from initial onboarding through to ongoing support and retention. The focus is on creating a more responsive, insight-led approach that improves sa...
12-16 month FTC (maternity cover)
Up to £92,000 + 15% discretionary bonus
An established, purpose-driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development. This is a strategic role with broad scope, combining leadership of a multi-channel service function with responsibility for shaping how members engage with the organisation over time.
The organisation offers a supportive and collaborative working environment, along with flexibility and a genuine commitment to continuous improvement. This is an opportunity to take on a visible leadership role and have a clear, lasting impact on how members experience the organisation day to day.
You will be accountable for the overall quality of the member journey, from initial onboarding through to ongoing support and retention. The focus is on creating a more responsive, insight-led approach that improves sa...