Head of Customer Success (m/f/d)

About the Role

The Head of Customer Success will lead the team of customer engineering project managers within a highly technical and innovative organisation. You will drive customer success by ensuring that EV charging products built on our technology are delivered on time, at the right quality, and with market fit.
This role requires a leader with deep technical expertise in EV charging technology (embedded IoT, cloud systems/CPMS integration, hardware systems) and strong experience managing the full lifecycle of customer product development -- from concept and architecture through certification, production, and market launch.
 
What You’ll Do

Customer Success Leadership

• Lead, coach, and develop a team of project managers, guiding them through complex, customer-facing engineering projects
• Build systems, processes, and structures that enable efficient customer onboarding, product d...