Head of Customer Success - Groceries (Chile) (Santiago)

About the role

The Groceries Customer Success team partners with Chile's top retailers and supermarket chains to deliver a world‑class client experience through Uber Direct. As Manager, you'll lead a team dedicated to ensuring operational excellence, client satisfaction, and sustainable growth with strategic grocery partners.

In this role, you'll be at the center of scaling Uber Direct's grocery vertical in Chile-driving measurable improvements in key performance metrics, building strong partnerships, and setting the foundation for long‑term success.

What you'll do

• Lead, mentor, and inspire a team of Customer Success Managers supporting strategic grocery clients in Chile.
• Continuously improve operational performance (SLA, fill rate, order accuracy, NPS).
• Build scalable processes that enable rapid growth without compromising service quality.
• Collaborate with Operations, Product, Marketing, and Legal to proactively sol...