Head of Customer Strategy and Transformation Delivery

Bupa • London, England • Posted June 17, 2026

About the Role

Head of Customer Strategy and Transformation Delivery
Location: London – working in the office 1-2 times per week
Hybrid & flexible working options
Permanent
Salary: circa £110,000 per annum + benefits package
Full Time - 35 hours
Closing date: Thursday 25th June 2026

We make health happen!
At Bupa, we’re reimagining what great healthcare looks like—globally. Our Group Customer team sits at the heart of that transformation, shaping how we deliver meaningful, consistent and high-quality experiences for our customers across all our markets. Specifically, the team drives the execution of our ambitious long-term customer strategy.

Our purpose is simple: helping people live longer, healthier, happier lives and making a better world. We’re a health insurer and provider with no shareholders, so everything we do is focused on our customers.

As our Head of Customer Strategy and Transformation Deliv...