Head of Customer Solutions and Monitoring

Monroe Consulting Group • Malaysia, Malaysia • Posted June 21, 2026

About the Role


Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global logistics and supply chain solutions provider to hire a Business Process Excellence (BPE) Manager
This role is responsible for leading customer implementation, data visibility, and monitoring initiatives across APAC. The position oversees Customer Business Solutions, Business Implementation, and Customer Service teams to ensure successful client onboarding, operational transparency, and continuous process improvement aligned with regional and global strategies.

Job Responsibilities:

  • Lead Customer Business Solutions (CBS), Business Implementation, and Customer Service teams to ensure successful client implementations and operational performance.
  • Manage end-to-end customer projects related to data visibility, tracking, automation, and monitoring initiatives following APAC project management standards.
  • Collaborate with commercial...