Head of Customer Service

The purpose of this role is to structure and manage all aspects of Customer Service in the Region to continue to achieve these exceptional levels of customer service including day to day and longer term direction. Play an active part in providing customer service support at a higher level, ensuring customers receive clear communication and a quality of service to meet customer expectations throughout the customer journey until termination of the NHBC warranty.

• Lead the North Customer Service function, delivering regional strategy and influencing business performance through cross-functional collaboration
• Oversee the daily performance of the Customer Service team, promoting efficiency, accountability and a culture of service excellence
• Contribute to the development and implementation of the longer-term strategic direction of the Customer Service function
• Oversee the warranty operations including identifying...