Head of Customer Operations

Our client is a leading operator within Singapore's public transportation sector, responsible for delivering safe, reliable and customer‑centric services across a large‑scale transportation network. As part of its continued commitment to operational excellence and customer experience, the organisation is seeking an experienced operations leader to oversee critical frontline operations within a complex 24/7 environment.

Reporting to senior leadership, you will lead customer operations across the network, ensuring the safe and efficient movement of passengers while maintaining high service standards. You will take ownership of incident and emergency management, service recovery, operational readiness, stakeholder coordination and regulatory engagement, working closely with internal teams, government agencies and transport partners to ensure operational continuity and a positive commuter expe...