Head of Credit Management

Operational leadership for Credit Management delivery

• Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad‑hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
• Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.
• Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.
• Manage capacity, workload allocation and prioritization across the operational teams.
• Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.
• Coordinate cross‑functional (e.g., Finance, Sales, and Customer Service) and cross‑service line collaboration (e...