Head of Commercial Process Excellence (gn) full-time / part-time (hybrid)

DKV Mobility • Ratingen, North Rhine-Westphalia • Posted June 28, 2026

About the Role

What you can expect

As Head of
Commercial Process Excellence, you are responsible for the end-to-end
orchestration of system-supported commercial processes across Sales and
Customer Service. You define clear standards, governance, and KPI frameworks,
ensuring consistent and scalable execution across all units. The objective is
to create an integrated process landscape that is tightly aligned with the
commercial tech stack and measurably contributes to efficiency, growth, and
customer experience.

  • You build the Commercial Process Excellence organization from scratch and lead it in an international setup, with a process ownership layer along the customer value streams and a capability layer for cross-functional areas.
  • You develop a robust operating model for the function and define roles, responsibilities, decision rights, and ways of collaboration between process owners, capabilities, commercial units, GTM channels, and commercial platforms.<...