Head of CoE Field Services

Job Summary

As the Head of CoE Field Services at FLSmidth & Co. A/S, you will lead and develop the global Field Services Centre of Excellence, driving standardization, best practices, and continuous improvement across our field service operations to enhance customer satisfaction and operational efficiency.

Job Responsibilities

• Develop and implement a global strategy for Field Services CoE, aligning with overall business objectives and customer needs.
• Establish and maintain standardized processes, tools, and methodologies for field service delivery, ensuring consistency and quality across all regions.
• Lead the identification, development, and deployment of best practices in field service operations, including resource planning, scheduling, execution, and reporting.
• Drive continuous improvement initiatives within Field Services, leveraging data analytics, customer feedback, and industry trends to optimize perform...