Head of Client Services - North West England - £Highly Competitive Package

This position has now been filled, but the role description is provided for reference.

About the Position

A leading printing company is seeking an outstanding candidate, respected and recognised as a leader and motivator, to head up its client services team. The role involves working with many esteemed clients and producing time‑sensitive campaigns, requiring flexibility, the ability to cope under pressure, and competence in managing multiple projects concurrently.

Responsibilities

• A working knowledge of the range of services provided
• Manage Account Managers and clients, ensuring the company is presented as a value‑added solution provider
• Understand and comply with company policies and procedures
• Oversee support tasks undertaken by Account Managers, such as issue management and invoicing
• Ensure all documentation is correctly completed on time, meets compliance requirements, and includes estimates, t...